Greg McIntyre

About Greg McIntyre

Loyal and passionate aviation professional with experience in the areas of Inflight services and operations management.Professional strengths in:Daily Inflight operationsStaff management, training, and developmentDepartment budget planningAirline and service brand ambassadorFlight Attendant recruitment and staffing modelsLabor Relations and contract bargaining Behavioral Competencies:Judgment/Decision MakingDetail oriented and work standardsProcess ExecutionInterpersonal Skills Planning and problem solvingAdaptability

Experience

1. Director, Inflight Operations & Standards

   CommuteAir

   Feb 2025 — Present · Houston, TX, US

   Administer leadership, support, and strategic direction across a team of over 200 flight attendants and 4 administrative leadership team members – Manager of Inflight Training, Supervisor of Inflight Standards,(2) Inflight Base SupervisorsStrengthen employee engagement and union relations through proactive communication, labor contract administration, and conflict resolution, promoting a collaborative and customer-focused workplace.Set inflight operational goals focused on on-time performance, customer service excellence, safety compliance, and crew satisfaction, consistently aligning performance with corporate KPIs.Develop all phases of Inflight training to ensure safety, and regulatory compliance with CommuteAir policies, CFRs, and FAA-approved training programs.Collaborate cross-functionally across station operations, safety, and training departments, leading initiatives that optimize crew member safety, CRM, scheduling, enhance operational reliability, and improve the overall inflight customer experience.

Education

• Loyola Marymount University

  English Language and Literature/Letters

  2002 — 2005

Skills

• Human Resources
• Flights
• Policy
• Management
• Coaching
• Customer Service
• Fmla
• Airlines
• HR Policies
• Aviation
• Commercial Aviation
• Flight Safety
• Airports
• Aircraft
• Flight Planning
• Cfi
• Sabre
• Charter
• Aircraft Maintenance
• Auditing