Greg Massey
Medical Device & Biotech Operations Leader | Drive Operational Excellence, Optimize Organizational Profitability while Maintaining Quality
- Role
- Clinical Excellence Manager at Octagos
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Greg Massey
As a results-oriented operations leader, I have a proven track record in the medical…
Experience
Clinical Excellence Manager
Apr 2025 — Present · Houston, TX, US
Clinical Excellence ManagerLead IDTF for wearables, 20+ direct reports. Collaborating on scaling organization, creating and implementing process and workflows. KPI implementation and management. Monitor SLA’s and respond to customers’ requests and concerns. Quality Assurance process implementation and monitoring.• Customer complaint handling. Example: Performed root cause analysis and implemented process changes to mitigate future issues• Retrospective and real time data collection to monitor overall quality and individual KPI’s. • Analytics Dashboard creation for reporting account trends and team performance• Direct hiring process and role creation and development.• Created quality assurance process and data management to assess overall performance and report trends.• Collaborate to improve and create workflows to boost efficiency. • Collaborate to improve algorithm and AI recognition software’s.
Education
Cisco College
Associates of Applied Science
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