Greg Martin
Tech Fix Engineer (2nd 3rd Line) @The HBP Group
Gainsborough, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2022 — Present
Tech Fix Engineer (2nd 3rd Line) @The HBP Group
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Scunthorpe, GB
Provide advanced 2nd/3rd line support across Microsoft 365, networking, Intune, and firewall environments.Troubleshoot and deploy configurations for WatchGuard, Sophos, Unifi, Meraki, VLANs, and VPNs (SSL/IKEv2).Mentor junior engineers and own internal IT Glue documentation and ticketing process standards.Handle NOC alerts, field support, and P1 issues across multi-site infrastructure.
EDUCATION
2001 — 2006
Eltham Green Sports College
L3 GNVQ
2007 — 2009
North West Kent, Dartford
L3 BTEC
SKILLS
Customer ExperienceDigital MediaSalesSocial MediaLoss PreventionRetailProfitBusiness DevelopmentDigital MarketingAccount ManagementOnline AdvertisingRetail SalesCustomer SatisfactionNew Business DevelopmentAdvertisingVisual MerchandisingStore OperationsCustomer ServiceMerchandisingStore Management
ABOUT GREG MARTIN
Tech Fix Engineer (2nd/3rd Line) at The HBP Group
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