Greg Lee

About Greg Lee

IT Leader with a passion for technology, people, creative thinking and the arts. Over…

Experience

1. Vice President, Service Delivery (Serving in CTO CIO Role)

   Upsearch

   Jan 2019 — Present

   Recruited to plan and implement a full-service offering for the Managed Services SQL Server practice, delivering solutions for on-premise and Azure implementations while modernizing data estates. Recognized a need for strategic, executive leadership and took on responsibilities as CTO/CIO to drive change management implementing new intellectual property. KEY CONTRIBUTIONS: Reinvented the technology stack and monetized the IT consultancy into a profitable product deliverable, which is projected to completely transform the business.Business Model Transformation: Transitioned the company from traditional “block of hours” consultancy to a value-based, flat-rate advisory model; defined the full-service package and go-to-market strategy to focus on more strategic, profitable work. Efficiency Improvement: New services increased customer capacity for each employee 250%(from 40 hours to 16 hours each week, per employee).Customer Experience: Maintained 100% customer retention during a time of significant change.

Education

• Kent State University

  Music, Psychology

  1989 — 1995

Skills

• Software as a Service (Saas)
• Management
• Onbase
• Databases
• Project Management
• Saas
• Microsoft Sql Server
• Disaster Recovery
• Enterprise Content Management
• Enterprise Software
• Cloud Computing
• Software Documentation
• Solution Architecture
• Sharepoint
• Windows Server
• Business Process
• Technical Support
• Business Analysis