Greg Lascher
Global Service Delivery Manager at HP
- Role
- Global Tier 1 Service Delivery Manager at HP
- Location
- West Palm Beach, FL, US
- LinkedIn followers
- 500 followers
About Greg Lascher
Ambitious and results-driven professional, offering 20 years of experience in service…
Experience
Global Tier 1 Service Delivery Manager
Jun 2021 — Present
Serves as the overall HP lead for assigned account(s) focusing on all solutions and breakthrough deals of strategic importance*Provides a single face to customers to all Industrial solutions portfolio while representing all aspects of services, products, and solutions*Builds and sustains strong relationships with C-level and other key Business and operation executives worldwide*Actively engages Executive Sponsor and other Senior HP Executives to build strategic relationships which ensure long-term business opportunities for HP*Develops and is accountable for customer key performance indicators (KPI) focusing on longer-term customer experience and growth parameters. Drives account team to execute corrective measures were lacking*Helps drive the technology footprint in the account, acts as a business partner to the senior executives being an “extension” of the customer’s business management team*Leads BU activity in support of net new installation & ramp up as well as escalations, and customer communication
Education
United States Air Force Academy
Operations Management and Supervision
1995 — 1999
Skills
- New Business Development
- Sales Process
- Account Management
- Customer Service
- Solution Selling
- Team Building
- B2b
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