Greg Kates
- Role
- District Service Manager Pacific North West at 施耐德電氣
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Greg Kates
As an emotionally intelligent and people-centric leader, my career has been focused on…
Experience
District Service Manager Pacific North West
Jan 2023 — Present
Assign technicians and coordinate scheduling of service orders. Work with adjacent supervisors for manpower coverage issues Schedule planned overtime requirements and submit to Regional Manager for approval Coordinate and assist in training for service technicians on new and existing products and business systems. Also recommend additional training needs to Regional Manager Review scope of work with technician when required Present territory headcount and equipment issues to Regional Service Manager Approve scheduled time off requests for technicians Review and approve technician expenses ensuring completeness Prepare Performance Evaluations for Technicians and provide constructive feedback on a timely basis Make recommendations for promotional changes and merit adjustments based on performance and organizational strategy Monitor technician service order closeout and validates for accuracy and completeness then advance status to Audit status Prepare quotations to customers for service work as required Point of contact for customers on PO or billing issues Responsible for after-hours response on service calls and keeping the Call Center updated with contact information and availability Coordinate Safety program PPE requirements with Safety Administrator Responsible for technician adherence to all Safety related policies. Attends third party audit and performs unscheduled Safety audits as required. Ensure technician compliance to safety training course requirements Responsible for scheduling physical inventory counts as required Coordinate sales opportunities and provides support with local Account Reps when required Maintain proper communication with Project Managers to ensure proper execution of service requirements and commitments on startups Hold monthly webcast/conf call with technicians regarding issues and topics of interest Maintain close working relationship with local ASCO Power sales personnel to maximize customer service
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