Greg Ieronimo
Lead Technical Support Engineer @ Truv | SaaS | Fintech
- Role
- Production Support Analyst Ii at Mosaic Joinmosaic.Com
- Location
- Redondo Beach, CA, US
- LinkedIn followers
- 500 followers
About Greg Ieronimo
Highly motivated Scrum Master and ITIL 4 Certified Technical Support Lead with a demonstrated history of successfully decreasing recurring production issues and the need for Developer assistance. I communicate clearly with internal and external engineering teams, management and executives. Over 13 years in Technical Support/Business Analysis/QA roles within the various Software Development Life Cycle phases. Over 4 years of being a hands-on leader, motivating and mentoring a nationally distributed team. I\'m a self motivated individual with a proven track record of being well organized, productive and able to meet deadlines. I take pride in the quality of my work and strive to foster a positive morale internally and also with clients. I am always striving to improve upon my technical skills and utilize automation whenever possible. Skills Summary: Business Analysis Suite (Word, Excel, Access), Google Workspace, HTML 5, CSS 3/4, JQuery, SQL Server, Splunk, Sumo Logic, DataDog, GitHub, Salesforce, Agile Development Methodologies including Scrum Processes.
Experience
Production Support Analyst Ii
Oct 2023 — Present
Education
Los Angeles Film School
Associate of Science - AS, Audio Engineering
2010 — 2012
University of Connecticut
Bachelor of Science - BS, Business and Technology
2003 — 2007
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