Greg Halling

About Greg Halling

Experienced Support Manager with a demonstrated history of working in the computer software industry. Skilled in Business Process, Coaching, Medical Devices, Customer Success Management (CSM), and Emergency Medical Services (EMS). Strong information technology professional with a AS focused in Information Technology - Computer Network Systems from ITT Technical Institute.

Experience

1. Senior Manager, Customer Support (Emscharts)

   Zoll Data Systems

   May 2022 — Present · Broomfield, CO, US

   My single most important objective is to ensure that our customers achieve their desired outcomes from our technical support team. Responsibility includes but not limited to the following;Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

Education

• ITT Technical Institute

  AS, Information Technology - Computer Network Systems

  2000 — 2002

Skills

• Ems
• Quality Assurance
• Training
• Sharepoint
• Testing
• Team Leadership
• Teamwork
• Team Management
• Software Engineering
• Team Building
• Management
• Product Knowledge
• Microsoft Operating Systems
• Software Development
• Software Documentation
• Crm
• Microsoft Sql Server
• System Administration
• Vmware
• Operations
• Iis
• Sql Server
• Process Improvement
• Supervisory Skills
• Active Directory
• Windows Server
• Hardware
• Problem Solving
• Customer Service
• Integration
• Windows
• Microsoft Servers
• Crystal Reports
• Business Process
• Databases
• Medical Devices
• Computer Hardware
• Tcp/Ip
• Software Installation
• Coaching