Greg F.
Global ServiceNow Leader | Platform Strategy & Innovation | Digital Transformation | VP-Level Executive
- Role
- Senior Director of Platform Engineering at National Grid
- Location
- Providence County, RI, US
- LinkedIn followers
- 500 followers
About Greg F.
Global ServiceNow executive with 20+ years of experience leading enterprise platform strategy, innovation, and delivery across ITSM, HRSD, CSM, and emerging technologies. As Senior Director of Platform Engineering at National Grid, I’ve driven transformative growth—deploying six+ packaged ServiceNow applications, executing a greenfield migration, and enhancing employee experience through digital workflows.My leadership spans global teams, agile and waterfall methodologies, vendor negotiations, and end-to-end platform ownership. I oversee architecture, development, and strategic roadmaps for a broad suite of ServiceNow applications including ITOM, SAM, ESG, IRM, and custom solutions.Previously at Schneider Electric, I led platform delivery for over two decades, consolidating fragmented ITSM tools into unified global systems, building governance models, and managing teams of 25+ across delivery centers. I’ve executed award-winning projects, presented at ServiceNow Knowledge conferences, and served on multiple technology advisory boards.My certifications include ServiceNow CSA, ITSM Fundamentals, and multiple Delta and Bootcamp accreditations across ITSM, HRSD, and Generative AI. I also hold credentials in ITIL, project management, and AI-powered HR transformation.I bring a strategic mindset, deep technical expertise, and a proven track record of scaling ServiceNow platforms to meet enterprise demands. Whether integrating new capabilities or optimizing legacy systems, I focus on delivering measurable outcomes, operational efficiency, and exceptional user experiences.
Experience
Senior Director of Platform Engineering
Aug 2022 — Present
Senior Director of Platform Engineering at National Grid - ServiceNow Senior Director who is enhancing the employee experience using ServiceNow to drive digital transformation. Continued growth of ServiceNow with over 6 new packaged applications deployed in 3 yrs along with a greenfield migration.
Education
Roger Williams University
Bachelor's degree, Computer and Information Sciences and Support Services
1997 — 2001
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