Greg Dunavant
Vice President of Customer Operations at Gas South
- Role
- Vice President of Customer Operations at Gas South
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Greg Dunavant
Results-driven customer experience, operations and marketing leader with a track record of successfully growing and improving business segments. Foundation built at Delta Air Lines and The Home Depot led to success in progressive operations and marketing leadership roles at Gas South, delivering results through various channels (online, third-party partnership and customer care / call center) and customer journeys. Experience includes: • Leading teams of 100+ • Defining and implementing strategy • Improving organizational culture • Increasing channel conversion and improving the customer experience Specialties: operations, marketing, customer experience, customer journey, brand building, performance management, strategic planning, process improvement, data-driven leadership, general management, eCommerce, call centers, CRM, email, online chat, speech analytics, dashboards and KPIs, vendor management
Experience
Vice President of Customer Operations
Nov 2019 — Present · Atlanta, GA, US
Lead the Gas South Customer Experience and Operations Team, responsible for all Gas South customer segments. We deliver positive business results and strive for an amazing customer experience through three functional areas: • Customer Journey / Customer Experience – Document, measure, execute and improve the Gas South customer journey. • Customer Systems – Define system road maps and maintain the systems that serve our customers and employees including CRM (Salesforce and Oracle CC & B), customer self-service website and IVR, and customer communications (email, text and print). Utilize agile approach to implement system improvements. • Back Office – Efficiently resolve operational exceptions with a constant focus on automation, process improvement and balancing the business impact with customer experience.
Education
Georgia Institute of Technology - Georgia Tech College of Management
MBA
2010 — 2013
Auburn University
BS, Industrial Engineering / Minor - Business
1997 — 2001
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