Greg Carter

About Greg Carter

I am a Senior Program Manager and Planner with 18+ years of executive leadership experience in Transportation Services. I have led a transportation company’s largest logistics management and commuter programs totaling $33M in annual revenue. I have an extraordinary ability to align strategy, people, and processes to make a positive impact through transportation services across both the commuter and event sectors of the industry. I am passionate about elevating local communities and economies. I have a reputation as a supportive and empowering leader who develops and equips the team for success. I am adept at connecting, communicating, and influencing at all levels of an organization from C-Suite presentations to front-line new hire training. I have a proven record of leading large teams of up to 200 people and managing service operations for daily guests with outstanding customer satisfaction results. I demonstrate success in business development and client relationship management generating exponential revenue growth. I have contributed to sales growth from $2M to $10M in 3 years by identifying new clients, repairing old relationships, and signing longer-term contracts. Competencies: Leadership Project Planning Strong Analytical Skills Written Communication C-Level Presentations Negotiation Skills Integrated Account Management New Business Development Transportation Planning Client Relationship Management Strategic Partnerships Program Development Team Development Cross-Functional Collaboration Customer Engagement/Retention

Experience

1. Senior Program Manager

   TransWest

   Sep 2022 — Present · Seattle, WA, US

   Manages two major custom commuter transportation programs encompassing 130 vehicles a day across 46 routes. Coordinating business functions at all levels for the Amazon RIDE and the Expedia Voyager operations, provides big-picture oversight, a daily analysis of ridership and schedule performance, and data-driven recommendations for enhancing routes and schedules. Serves as point of contact for the executive teams at Amazon and Expedia, analyzing and integrating customer feedback.* Oversees 3 Program Coordinators and connects with all internal business functions to ensure smooth program flow. Coordinates operations with C-Level executives, off-site teams spread across three operations yards, billing, human resources, and external program managers, directors, and executives.* Expanded the Amazon RIDE shuttle program in alignment with Amazon’s Return to Office initiative that began in May 2023, charting a 200% increase in 60 days. Oversees an ongoing hiring process for the Amazon program that built up to 110 drivers and 50+ operating routes, with projections of 1M+ annual boardings for the revamped system.* Analyzes ridership, schedule performance, and utilization trends in thoughtfully prioritizing the launch of new routes and revisions of existing routes.* Oversight of budget for Amazon RIDE and Expedia Voyager programs, ensuring cost-effective operations and high service standards. Provides analysis for continuous program improvement.* Regularly coordinates with Seattle Department of Transportation, City of Seattle, City of Bellevue, and King County Metro to align transportation services and ensure compliance.

Education

• College of Southern Nevada

  Bachelor of Applied Science - BASc, Project Management

  2019 — 2022

• College of Southern Nevada

  Associate of Applied Science, Business Management

  2019 — 2021

• Southern Utah University

  Master of Interdisciplinary Studies, Communications & Leadership

  2023 — 2024