Greg Bisogni
Senior Manager, (Senior Technology Officer) Application Software Support @BMO
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WORK HISTORY
Senior Manager, (Senior Technology Officer) Application Software Support @BMO
CA
Client Service Delivery and support for all ATMs and Client Call Centres for North America.• Lead a team of 15 resources supporting enterprise level applications.• Engage in and improve the whole lifecycle of services - from inception and design, through to deployment, operation and refinement.• support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes and improve reliability and velocity.• Practice sustainable incident response and blameless postmortems.• Maintain dashboards and promote automation.
EDUCATION
Humber College
Computer Programming Diploma
York University
Hons BA
ABOUT GREG BISOGNI
Experienced in managing new agile system growth, implementing system lifecycle phases…
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