Matthew Graziano
Search Consultant @Vetted Solutions
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WORK HISTORY
Search Consultant @Vetted Solutions
Managed application submissions and ensured they were organized and directed to the appropriate job assignment Maintained organization of systems for documentation and file management. Compile reports and lists for candidate outreach Assisted with additional assignments as directed by the CEO.
EDUCATION
Sacred Heart University
Bachelor of Science, Sport and Fitness Administration/Management
SKILLS
ABOUT MATTHEW GRAZIANO
Customer-focused and results-driven, Customer Service Supervisor brings over three years of experience in customer service leadership and process optimization. Demonstrated expertise in coaching teams, managing performance metrics, and maintaining a customer satisfaction rating of 91% across over 1,800 responses in 2023. Skilled in team development, documentation management, and implementing efficient workflows to enhance customer support operations. Dedicated to fostering growth and refining service processes and achieving measurable improvements in response times and resolution rates. Passionate about leveraging tools, templates, and best practices to empower teams and elevate the customer experience.
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