Matthew Graziano

About Matthew Graziano

Customer-focused and results-driven, Customer Service Supervisor brings over three years of experience in customer service leadership and process optimization. Demonstrated expertise in coaching teams, managing performance metrics, and maintaining a customer satisfaction rating of 91% across over 1,800 responses in 2023. Skilled in team development, documentation management, and implementing efficient workflows to enhance customer support operations. Dedicated to fostering growth and refining service processes and achieving measurable improvements in response times and resolution rates. Passionate about leveraging tools, templates, and best practices to empower teams and elevate the customer experience.

Experience

1. Search Consultant

   Vetted Solutions

   Sep 2025 — Present

   Managed application submissions and ensured they were organized and directed to the appropriate job assignment Maintained organization of systems for documentation and file management. Compile reports and lists for candidate outreach Assisted with additional assignments as directed by the CEO.

Education

• Sacred Heart University

  Bachelor of Science, Sport and Fitness Administration/Management

  2009 — 2013

Skills

• Microsoft Word
• Team Leadership
• Cash Management
• Account Management
• Closing Abilities
• Marketing
• Sales Management
• Sports Management
• Event Marketing Strategy
• Networking
• Business Development
• Up-Selling
• Cold Calling
• Customer Retention
• Customer Service
• Facilities Operations
• Revenue & Profit Growth
• Presentations
• Microsoft Powerpoint
• Microsoft Office
• Event Planning
• Customer Experience
• Professional Phone Skills
• Public Speaking
• Facebook
• Time Management
• Sales Process
• Cross-Functional Team Leadership
• Event Management
• Data Analysis
• Sports
• Social Media
• Powerpoint
• Microsoft Excel
• Social Networking
• Social Media Marketing
• Microsoft Outlook
• Leadership
• Teamwork
• Relationship Building