Graziano Malgotti
IT Applications Product Manager @Bayer
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WORK HISTORY
IT Applications Product Manager @Bayer
Leverkusen, DE
Leading product management for customer experience applications portfolio within Consumer Health division, focusing on order-to-cash processes and ensuring optimal platform performance and stakeholder satisfaction.Key Responsibilities & Achievements- Develop and maintain product roadmaps aligned with business objectives and customer requirements- Manage strategic vendor relationships for Consumer Health application portfolio- Monitor and optimize application KPIs to drive continuous improvement and platform reliability- Oversee second-level escalation processes, ensuring rapid resolution of critical issues- Lead complaint management initiatives to enhance service quality and user satisfaction- Collaborate closely with Operations, and Customer Success teams to prioritize backlog and deliver value incrementally
EDUCATION
Sapienza Università di Roma
Computer Science Engineering, Computer Science
ABOUT GRAZIANO MALGOTTI
Senior IT Manager with 15+ years driving technology product management, digital transformation, and service delivery excellence across multinational environments. Currently leading product management for customer experience applications at Bayer Consumer Health, focusing on order-to-cash processes and platform optimization.CORE EXPERTISE- Technology Product Management - Roadmap development, feature prioritization, backlog management- Agile Product Ownership - User stories, acceptance criteria, sprint planning, Scrum ceremonies- Business-IT Interface - Translating business requirements into technical solutions- Stakeholder Management - Cross-functional collaboration across Engineering, Operations, Business- Vendor & Platform Management - Strategic partnerships, KPI monitoring, performance optimization- Data-Driven Decision Making - Analytics, continuous improvement, complaint managementCURRENT FOCUSAs IT Applications Product Manager at Bayer Consumer Health, I manage a portfolio of customer experience applications with emphasis on- Product roadmap aligned with business goals and user needs- Second-level escalation and complaint resolution- Vendor relationship management and contract optimization- KPI monitoring and platform performance improvement- Agile ceremonies and incremental value deliveryINTERNATIONAL EXPERIENCEMember of Bayer EMEA IT Leadership Team (20••••25), where I spearheaded integration strategies for multiple external service providers, led rapid response teams, and fostered cross-functional collaboration across headquarters and country operations.PROVEN TRACK RECORD- Successfully managed IT service delivery across EMEA for 7+ years- Led global CRM implementations (Siebel, Salesforce, Veeva)- Coordinated multi-country IT operations with measurable service improvements- Established strategic partnerships as Business Partner and Key Account ManagerBACKGROUNDBachelor of Engineering in Computer Science from Università La Sapienza, RomeLANGUAGESItalian (Native)| English (Fluent)| German (Fluent)| Spanish & French (Basic)Based in Leverkusen, Germany | Open to opportunities in EMEALet\'s connect if you\'re interested in discussing product management, digital transformation, Agile methodologies, or IT leadership in multinational environments.
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