Graziano Nervegna
Field Service Director South Europe @Waters Corporation
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WORK HISTORY
Field Service Director South Europe @Waters Corporation
Field Service Director for Southern Europe at Waters Corporation, leading the Field Service organization across South Europe, including France, Italy, Spain, and Portugal, and managing a Team of about 140 Employees and 4 Regional Service Managers.Accountable for generating multi-million dollar annual revenue with consistent high single- to double-digit growth.Providing oversight across all service functions, including Maintenance, Repair, Escalations, Expert Center, Service Enablement, Education, Asset Management, and Service Sales.Core Responsibilities- Represent the Service function within the EMEA Service Leadership Team- Define and execute Regional service strategies aligned with EMEA business objectives- Drive operational efficiency, service productivity, and customer satisfaction- Lead transformation initiatives to enhance customer experience through optimized processes and systems- Develop workforce planning strategies to build leadership strength and ensure a robust talent pipeline.
EDUCATION
Università degli Studi eCampus
Master of Business Administration - MBA
Università degli Studi dell' Aquila
Scienze Ambientali
SKILLS
ABOUT GRAZIANO NERVEGNA
EMEA Sr. Manager 2nd Level Tech Support at Thermo Fisher Scientific leading a Team of high-skilled Specialists across Europe and supporting customers distributed mostly in the EMEA Region. Customer centric vision with the ability to set priorities in a high-demanding work environment where the L2 Tech Support Team often represents the last chance to recover from a critical situation. Responsible for developing the Team skills and for tracking progress to the achievement of the Annual Goals in compliance with the Company’s expectations (KPIs, Revenues, CAS, etc.) In charge of 4 different Product Lines (IOMS, Molecular, Trace Elemental and GCMS)
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