John Grayson Birkelbach
Customer Specialist @Teamsupport
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WORK HISTORY
Customer Specialist @Teamsupport
Facilitated and managed 400+ new and existing customer implementations for 3 different product offeringsManaged customer migrations from account to account or provider to provider, which included data imports and image and attachment migrationsDesigned the current implementation workflow for the TeamSupport organizationCreated an extensive Knowledge Base for 3 product offerings, including video and text contentLed the Professional services team to plan and deliver database updates, custom analytics, and feature enhancementsFacilitated technical presentations to showcase software solutions for customer needsCollaborated with engineering teams to address client technical requirements effectively
EDUCATION
The King's University (TKU)
Master's degree, Divinity/Ministry
Highland Park High School
High School Diploma
Texas State University
PSYCHOLOGY
Texas State University
Bachelors of Arts, Psychology
Highland Park High School
High School diploma, Regular/General High School/Secondary Diploma Program
Baylor University
Psychology and Religion
SKILLS
ABOUT JOHN GRAYSON BIRKELBACH
TeamSupport’s Customer Enablement and Professional Services Specialist with over 12 years of experience leading onboarding and implementation efforts. Facilitates seamless customer experiences by managing training sessions, migrations, and professional services projects, including custom requests and feature offerings. Excels in professional services and data migration, supporting customers with tailored solutions to meet their operational needs. Dedicated to fostering collaborative partnerships that ensure successful implementations and enhance client satisfaction.
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