John Grayson Birkelbach

About John Grayson Birkelbach

TeamSupport’s Customer Enablement and Professional Services Specialist with over 12 years of experience leading onboarding and implementation efforts. Facilitates seamless customer experiences by managing training sessions, migrations, and professional services projects, including custom requests and feature offerings. Excels in professional services and data migration, supporting customers with tailored solutions to meet their operational needs. Dedicated to fostering collaborative partnerships that ensure successful implementations and enhance client satisfaction.

Experience

1. Customer Specialist

   Teamsupport

   Jul 2024 — Present

   Facilitated and managed 400+ new and existing customer implementations for 3 different product offeringsManaged customer migrations from account to account or provider to provider, which included data imports and image and attachment migrationsDesigned the current implementation workflow for the TeamSupport organizationCreated an extensive Knowledge Base for 3 product offerings, including video and text contentLed the Professional services team to plan and deliver database updates, custom analytics, and feature enhancementsFacilitated technical presentations to showcase software solutions for customer needsCollaborated with engineering teams to address client technical requirements effectively

Education

• The King's University (TKU)

  Master's degree, Divinity/Ministry

  2018 — 2022

• Highland Park High School

  High School Diploma

• Texas State University

  PSYCHOLOGY

• Texas State University

  Bachelors of Arts, Psychology

  2007 — 2010

• Highland Park High School

  High School diploma, Regular/General High School/Secondary Diploma Program

  2002 — 2004

• Baylor University

  Psychology and Religion

  2004 — 2005

Skills

• Word
• Netsuite
• Webinar Management
• Cloud Computing
• Blogging
• Administrative Support
• Research
• Recruiting
• Mac
• Staff Development
• Time Management
• Leadership
• Training
• Software Implementation
• Team Leadership
• Teamwork
• Salesforce.com
• Social Networking
• Graphic Design
• Account Management
• Team Building
• Management
• Public Speaking
• Excel
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Curriculum Development
• Event Planning
• Marketing Communications
• Facebook
• Social Media
• Gotomeeting
• Photoshop
• Lms
• Camtasia
• Webinar Development
• Curriculum Design
• Scheduling
• Microsoft Office