Grayson Matsumoto

Customer Service Associate @Gordon Schanzlin New Vision Institute, Inc. A Professional Medical Cor

San Diego, CA, US

Helps over 50+ patients a day by managing appointments, dispensing contacts/glasses, answering and fielding calls, verifying/billing insurances, and managing patient balances increasing patient flow by 20%• Acts as a liaison between patients and doctors, effectively relaying and prioritizing patient messages, questions, and concerns to medical staff resulting in improved patient satisfaction and care with our office. • Manages patient charts on NexTech ensuring compliance with HIPAA regulations and accuracy of patient information/history, resulting in a 100% compliance rate and 0 data breaches thus far.

UC San Diego

In pursuit of Bachelor's Degree, Business Psychology