Grayson Smith
ServiceNow Senior Business Analyst at ICF
- Role
- Senior Servicenow Business Analyst at ICF
- Location
- Fairfax, VA, US
- LinkedIn followers
- 500 followers
About Grayson Smith
Active Clearance: Top Secret Most recently worked as a business analyst working…
Experience
Senior Servicenow Business Analyst
Mar 2025 — Present · Reston, VA, US
Managed the ITSM team sprint process and team queue, working with team members to prioritize requirements, work tickets, and submit enhancement requests• Lead requirements gathering and develop formal requirements for customer requests including updates to our ITSM process, new and updated catalog items, and scoped applications• Leading UAT testing and support configuration and deployment of ServiceNow enhancements to improve service delivery efficiency and user adoption.
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