Sharon Gray

About Sharon Gray

I am a systems-thinker who bridges the gap between complex technical infrastructure and strategic business outcomes. As a Principal at Workday, I treat business processes as a product—designing the global frameworks and standard plugs that allow our commercial organization to scale without friction.My edge is the technical thread: I combine high-level strategy with a deep understanding of database logic, security, and product configuration. I don’t just draw workflows; I architect systems that work.Core Impact Areas:• M&A Support Integration: Led the end-to-end support workstream for 9+ acquisitions, including Adaptive Insights, Peakon, VNDLY, HiredScore, Evisort, Paradox, and Sana. I specialize in migrating disparate support ecosystems into the Workday global model while maintaining service continuity.• Systems Architecture: Using Miro and Salesforce architecture to design frictionless future states across Sales, Support, and Finance for both large-scale mergers and specialized tech acquisitions.• Data Validation: Leveraging SQL and data visualization (Domo/Tableau) to audit systemic performance, validate data integrity, and identify root-cause friction.Technical Stack: SQL • Salesforce Architecture • Zendesk • Jira • Linux • Troubleshooting (Certs, Security Groups, sFTP) • Miro • Value Stream Mapping • Process Optimization

Experience

1. Principal Cx Product Manager - Global Commercial Strategy & Process Excellence

   Workday

   Jan 2026 — Present

Skills

• Network Security
• Strategic Planning
• Databases
• Powerpoint
• Sugarcrm
• Microsoft Excel
• Photoshop
• Mac Os X
• Salesforce.com
• Vlan
• Project Management
• Storyboarding
• Event Management
• Osi Model
• Leadership
• Routing
• Business Development
• Microsoft Sql Server
• Ldap
• Linux System Administration
• Organizational Design
• Data Analysis
• Management
• Active Directory
• Windows Server
• Information Security
• Business Analysis
• Presentations
• Client Liaison
• Indesign
• Analysis
• Dns
• Keynote
• Microsoft Office
• Sales
• Adobe Creative Suite
• Sales Operations
• Mysql
• Illustrator