Susan Graves

About Susan Graves

Project and program management leader with more than 15 years of experience in PMO development and project portfolio oversight. Built and managed PMO teams that successfully execute on mission-critical projects with a multi-million dollar impact. Successful by combining company structure, leadership understanding, and project management principles/methodologies to rest on a base of solid cultural practices. Background also includes consulting, feasibility assessment, resource planning, sales support, and on-going support services. Key Accomplishments •Successfully developed several PMO teams by working with cross-functional leadership to clearly understand strategic purpose •Increased project and program outcomes by working with leaders to implement Project Management Institute (PMI) principles, industry methodologies, and effective organizational practices •Consistently aligned leaders across multiple organizational departments by building the right structure and technical environment •Successful at turning around troubled projects by realigning scope and expectations

Experience

1. Director of Implementations

   CVS Health

   Mar 2016 — Present · San Diego, CA, US

   Lead several business segments of Client Implementations for CVS Caremark and provide strategic partnering across the Operations, IT, and Sales organizations as it relates to Implementations. Leads strategic initiatives and develop implementations best practices in project management. Drive greater standardization and effective project management across the entire organization. Partner with sales to ensure the client requests are operationalized. Structure Implementations teams to serve the changing needs of the organization.

Education

• University of Phoenix

  MBA, Health Care Mgt

• San Diego State University-California State University

  Batchelors, Accounting