Granville Jacobs

Healthcare Strategy Leader / Clinical Operations Expert / Pharmaceutical Operations Manager

Role: Manager Call Center Operations at Outcomes®
Location: Cincinnati, OH, US
LinkedIn followers: 500 followers

About Granville Jacobs

Outcomes-driven, innovative pharmacy operations leader and change agent with a passion for and success in exceeding business goals through data analysis, improved processes, and focused, proven associate engagement programs. Vision-driven, highly collaborative leader with results that demonstrate internal and external customer focus, consultative approach, excellent communication skills, analytical and organizational skills used to partner with and influence associates and C-level executives to develop and implement innovative, multi-faceted, multi-site operational strategies. Thrives in a fast-paced, transparent environment where the stakes are high and challenges are presented.

Experience

Manager Call Center Operations
Outcomes®
Mar 2023 — Present

Education

Northern Kentucky University
Bachelor's degree, Marketing and Economics
1989 — 1996

Skills

Project Management
Health Insurance
Managed Care
Team Leadership
Vendor Management
Sales
Microsoft Excel
Human Resources
Budgets
Finance
Change Management
Customer Service
Training
Process Improvement
Operations Management
Staff Development
Analysis
Internal Audit
Business Process
Team Building
Management
Medicare
Program Management
Insurance
Cross-Functional Team Leadership
Leadership
Call Centers
Healthcare
Business Analysis
Business Process Improvement
Forecasting
Business Strategy
Coaching
Auditing
Strategic Planning

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