Grant Andrew
Vice President, Head of Customer Success and Sales North America @Munich Re Automation Solutions
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WORK HISTORY
Vice President, Head of Customer Success and Sales North America @Munich Re Automation Solutions
Chicago, IL, US
Hired and role expanded to lead a new team in developing and executing the sales and strategic account management strategy; 3-year client roadmaps, new products, and services to retain and acquire new clients to double sales in five years. •Transformed the new RFP process with a sales-oriented focus, tailored contracts, new pricing, future planning, and elevated product demonstrations highlighting the platform and competitive advantages, resulting in the first new sale in 3 years. •Collaboratively developed new stakeholder vision, strategy, project management best practices, standard meetings, and redefined quarterly customer surveys, resulting in client save win-backs, and an increased NPS of 14%. •Fostered client-centric approach and implementation of the new account management strategy, redefining consulting services, global CRM strategy, cross-functional planning, and 3-year client roadmaps, increasing ARR sales by 11% and pipeline by 22%.
EDUCATION
University of Delaware
Bachelor's of Science, Finance
Rutgers University–Newark
MBA, Marketing
ABOUT GRANT ANDREW
A dynamic, energetic, and sales growth-oriented executive leader with over 15 years of progressive and expanded officer roles in corporate strategy, product management, innovation, sales, business development, and operations. Extensive experience in leading large strategy development, integration, and transformations. •A proven track record of delivering innovation and unprecedented transformative firsts across different companies and multiple industries. Achieved Agile transformational business solutions through collaboratively developing a unified vision, strategic plan, and execution with inclusive leadership and team building in highly complex, global, and matrixed environments. •An expert in building and leading high-performing large cross-functional teams and inspiring innovative, market research-based agile transformations across the organization. Comprehensive experience in launching new digital customer journey solutions, products, and platforms and entering new markets and ventures that deliver higher retention, superior customer service, and sustainable sales growth. •Deep experience fostering partnerships with internal and external stakeholders to influence change management and challenge the status quo. Adept and comfortable driving adoption and overcoming biases to support the transition from strategy to execution and go-to-market plans to realize the company’s overall transformation. Leadership Skills: Organizational Effectiveness | Design Thinking & Product Mindset | New Business Development | Innovative & Transformational Leadership | Industry Speaker | Continuous Process Improvement | Digital Innovation | Agile & Inclusive Leadership | Strategic Marketing & Brand Awareness | Research Development & Analysis | Portfolio Management | Strategic Planning & Execution | Artificial Intelligence & Data Analytics | Project Management | Product Positioning | Sales Enablement | Content & Customer Engagement Strategy | Data Management | Change Management | Program Management | Technical Skills: SalesForce.com | Tableau | Adobe | AI | Machine & Deep Learning | Google Analytics | Systems Architecture and Strategy | SaaS | SEM | SMM | SEO | 6 Sigma | Data Science | User Experience /Experimentation | Microsoft (Word, Excel, PowerPoint, Outlook, Project) Leadership Personal Qualities: Positive & Energetic | Resourceful | Thoughtful | Analytical Thinking | Decision-Making | Recruiting | Relationship Building | Excellent Oral and Written | Growth Mindset | Openness | Engaging | Excellent Communication Skills | Driven
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