Grant Costello

Village Manager @Ryman Healthcare

Auckland, NZ

The role of Village Manager is truly a diverse general management role in a very people focussed industry.Under my watch are 280+ great team members who together care for, support and build a quality life for some 700 residents with varying needs. We are all about the people and very much live up to Ryman’s ethos of making everything we do ‘good enough for our own Mum and Dad’.No one day is the same as I oversee the clinical team, one of New Zealand\'s largest aged care centres, hotel services (food and beverage, laundry, housekeeping, gardening, maintenance), activities, events, health and safety, communication, recruitment, property and village administration functions. Building strong resident and family relationships throughout ensures we meet satisfaction and occupancy KPI’s.This is probably both the most demanding, and rewarding job I have held, as I guide families and residents through challenging times, and major life stage changes. Natural empathy and being a very human leader is what counts here to build trust, enduring relationships and business performance.In my time at Ryman I have opened the doors of the Murray Halberg Village, temporarily managed eight other Ryman villages in a roaming role and now manage New Zealand\'s largest village, Edmund Hillary.

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Certificate