Grant Lutz

About Grant Lutz

As a Technical Product Manager, Senior at Starbucks, I have over 15 years of experience in leading and delivering innovative solutions for endpoint management.My core competencies include product road mapping, stakeholder management, agile methodology, and user research. I am passionate about creating solutions that enhance the digital experience for Starbucks partners. I collaborate with cross-functional teams, vendors, and partners to ensure alignment, quality, and timely delivery of product features and services.

Experience

1. Technical Product Manager, Senior

   Starbucks

   Jun 2020 — Present · WA, US

   Led the end-to-end lifecycle of 8 critical platforms and services, from ideation and development to deployment and strategic long-term planning. Orchestrated roadmaps, resource allocation, and financial budgeting to drive execution and deliver high-impact solutions. Some of the platforms and services are Endpoint Management (JAMF Pro, Intune, SCCM, Google Admin), Virtual Apps & VDI with Citrix, Managed Print, Client Platforms (MacOS, Windows, Chrome OS, iOS), Digital Lockers, AIOps.Directed cross-functional teams and stakeholder collaboration to ensure seamless product releases, prioritizing security, user adoption, and operational excellence. Managed inter-team dependencies through clear technical communication, rigorous release cycle oversight, and proactive change management strategies.Most recently I spearheaded the ground-up build of Digital Employee Experience (DEM/DXM), a flagship service transforming employee productivity and satisfaction. By integrating automations and AI-powered tools for service desk operations, directly enhanced daily workflows across the organization.Drove hours of annual employee time savings by automating routine support processes, slashing contact volumes and accelerating issue resolution.Achieved 99% device compliance enterprise-wide, optimizing performance for client devices in retail stores and corporate environments to minimize downtime and boost efficiency.Generated substantial cost savings in device lifecycle management through data-driven performance analytics, enabling targeted replacements, proactive issue remediation, and preservation of total cost of ownership (TCO) for high-potential assets.

Skills

• Virtualization
• Os X
• Mac Os X
• Active Directory
• Windows Server
• Google Drive
• Network Security
• System Administration
• Windows 7
• Technical Support
• System Deployment
• Servers
• Google Api
• Microsoft Technologies
• Microsoft Exchange
• Cloud Applications
• Troubleshooting
• Vmware
• Computer Hardware
• Mac Os X Server
• Google Apps
• Cloud Storage
• Cloud Computing
• Disaster Recovery
• Office 365
• Dns
• Virtual Systems
• Computer Repair
• Windows
• Team Leadership
• Chrome Os
• Windows 10