Grant Kitch

About Grant Kitch

I’m a technical professional who leads from within the trenches—bringing nearly two decades of hands-on experience in enterprise infrastructure, voice systems, and end-user support. While I don’t currently hold a formal leadership title, I consistently take initiative to mentor peers, guide cross-functional projects, and improve systems that impact both staff and customers. I’m known for stepping up in high-pressure situations, building trust through reliability, and driving practical, people-first solutions. My leadership philosophy is grounded in servant leadership—focusing on collaboration, growth, and empowering others to succeed. I bridge the gap between technical execution and business impact, always aiming to elevate both the work and the team around me.

Experience

1. Unified Communications Engineer

   Veterans United Home Loans

   Jun 2013 — Present · Columbia, MO, US

   I serve as the contact center and call routing specialist, designing foundational communication systems and establishing best practices to enhance operational efficiency. I scope, plan, and lead projects aligned with business needs, partnering with product owners, stakeholders, and vendors to ensure successful delivery. I direct the migration from multiple PRIs to centralized SIP trunks and an on-premises Cisco voice solution, improving scalability and performance. I spearhead enterprise-wide implementations such as ACD call routing and XMediusFax to streamline workflows, improve user experience, and increase sales team productivity. I collaborate with development and infrastructure teams to standardize telephony systems across corporate and office locations and contribute to major cross-team initiatives including data center relocations, cloud-to-prem telephony migrations, and system upgrades. I also lead training efforts for technical staff, stakeholders, and end users to support adoption, improve supportability, and drive operational excellence.

Education

• University of Central Missouri

  Bachelor of Arts (B.A.), Computer Networking / Internetworking

  2001 — 2005

Skills

• Windows 7
• Unified Communications
• Tcp/Ip
• Process Improvement
• Security
• Servers
• Call Center Architecture
• Telecommunications
• Windows
• Business Process Improvement
• Computer Hardware
• Management
• Networking
• Disaster Recovery
• Team Leadership
• Mobile Telephony
• Virtualization
• Call Center Administration
• Caas
• Voip
• Data Center
• Microsoft Office
• Sip
• Network Administration
• Project Management
• Avaya Ip Telephony
• Sharepoint
• Call Center Development
• Telephony
• Vendor Management
• System Administration
• Active Directory
• Windows Server
• Ivr
• Cloud Computing
• Acd
• Troubleshooting
• Network Security
• Call Centers
• Sip Trunking