Grant Garris

About Grant Garris

Dynamic cross-discipline and industry leadership expertise in the development and design and implementation of Client Services, Training and Operations programs in the Consumer Goods, Communications, Technology and Human Capital Management Industries at the executive level.My strong track record and successes include the creation of high-performance teams to support internal and external customers, converting client satisfaction data into executable initiatives and programs to improve performance. Training/Development~Development and oversight of training programs both technical and otherwise in multiple industries~Development of training processes and teams facilitating 6-9 week classroom training programs on complex industry-specific topics~Public speaking and delivery of training programs designed for both internal and external clientsProject Management / Leadership~Revenue responsibility up to $300 Million.~P&L, Budgeting, Forecasting, Accounts Receivable.~Managed Human Resources, Training, Communications, Client Service, Implementation and Operations teams.~Interact with customer contacts at the executive level (C-Suite, Sr. VP).Human Resources Management~Strong knowledge of Human Capital systems (Recruiting, Payroll, HR, Benefits, Time & Attendance).~Recruiting for exempt and non-exempt employees.~Design Health Welfare programs, Compensation and Recognition.~Identification of competency models.Process Improvement ~Rapidly assess \'as-is\' situation and determine best course of action to improve performance.~Six Sigma trained (Green Belt certified)~Create systems to monitor and improve customer satisfaction.~Create teams to address customer disputes.Software System Experience HRIS/HRMSAll suites, HR, Payroll, Recruiting, Training, Time and Attendance Implementation~PeopleSoft 8.9,~Ceridian - Source 500, E-Prise, Time & Attendance,~ADP - Hrizon, Enterprise~Ticketing System - Magic, Remedy, Epiphany, Seibel

Experience

1. Director of Global Support

   NMI

   Nov 2023 — Present · US

   Executive Services leading scalable growth Globally within our multiple US locations, South Africa, Bristol England and other global locations as we grow.

Education

• University of Central Florida

  BA, Psychology

  1994 — 1998

Skills

• Human Resources
• Strategic Planning
• Employee Relations
• Account Management
• Payroll
• Recruiting
• Peoplesoft
• Hris
• Salesforce.com
• Program Management
• Enterprise Software
• Vendor Management
• Crm
• Employee Training
• Team Building
• Management
• Project Management
• Adp Payroll
• Customer Satisfaction
• Training
• Employee Benefits
• Customer Relationship Management (Crm)
• Process Improvement
• Software Documentation
• Leadership