Grant Acosta
Customer Success @Fullcast
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WORK HISTORY
Customer Success @Fullcast
Salt Lake City, UT, US
Fullcast is a RevOps platform built to help revenue teams plan, execute, and adapt. My work here sits at the intersection of customer outcomes, platform adoption, and scalable delivery.I focus on building the frameworks and relationships that turn a software implementation into a repeatable business outcome for customers. That means working closely across product, delivery, and customer-facing teams to make sure the value proposition holds beyond the initial sale.Salesforce and ServiceNow ecosystem experience applied in a high-growth SaaS environment. Building for scale.
EDUCATION
University of Utah - David Eccles School of Business
Graduate Certificate, Business Analytics
University of Redlands
Bachelor of Science (B.S.), Business
University of Utah - David Eccles School of Business
Master of Science (M.S.), Management Information Systems, General
Chaffey College
Associate of Arts (A.A.), Business Administration and Management, General
SKILLS
ABOUT GRANT ACOSTA
I build things that make customers successful. Practices, teams, frameworks, and the kind of delivery engine that actually holds up when things get complicated.Over the course of my career I have done this across two of the most complex enterprise platforms in the market: Salesforce and ServiceNow. I have led delivery organizations, stood up managed services practices from scratch, and spent years learning what separates a go-live from a genuine business outcome. Those are not the same thing, and the gap between them is where I operate.Before the consulting world, the Army taught me that process and people are not competing priorities. That has informed everything since. I have built and led global delivery teams, managed client portfolios across industries, and have spoken at Dreamforce twice because I believe that sharing what actually works matters more than protecting it.I am Salesforce certified across multiple disciplines and spend a meaningful amount of time thinking about where AI fits into services delivery without it being a buzzword.Currently at Fullcast, focused on making customers win. If you are working on something interesting in the RevOps, Salesforce, or ServiceNow space, I would like to hear about it.
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