Grant Mayland

About Grant Mayland

I have over thirteen years of experience in the information technology industry. I’m…

Experience

1. Integrations and Operations Specialist

   Ascend

   Sep 2025 — Present · Chicago, IL, US

   Travel regularly to support firm data and infrastructure integration efforts, providing onsite technical support and coordination as needed.• Deploy and maintain end-user hardware, including imaging and configuring laptops, desktops, phones, and mobile devices.• Create and maintain accurate documentation for device setup procedures, application configurations, troubleshooting steps, and site-specific support guides to ensure consistency and knowledge sharing across teams.• Install and support required business applications on supported devices.• Troubleshoot hardware and software issues, escalating as necessary while maintaining high customer satisfaction.• Maintain device lifecycle records and ensure assets are properly tracked and documented.• Utilize Intune and related tools for device management, configuration enforcement, and compliance monitoring.• Collaborate with infrastructure teams to ensure seamless integration of end-user systems within the enterprise architecture.

Skills

• Microsoft Office
• System Administration
• Active Directory
• Windows Server
• Activesync
• Operating Systems
• Microsoft Exchange
• Cisco Firewall Security
• Os X
• Kaseya
• Citrix
• Dns
• Sharepoint
• Nagios
• Vmware
• Computer Hardware
• Service-Now
• Network Infrastructure
• Cisco Ios
• Snmp
• Network Administration
• Linux System Administration
• Windows
• Office 365
• Network Monitoring Tools
• Technical Support
• Windows Xp
• Windows 7
• Troubleshooting