Grant Lackey
Project Manager | Business Analytics and Data Science
- Role
- Project Manager at Digiticket By Saltus Technology
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Grant Lackey
Hi there! I\'m Grant Lackey, and I\'m passionate about making a positive impact through…
Experience
Project Manager
Digiticket By Saltus Technology
Jan 2024 — Present · Tulsa, OK, US
Successfully deployed 15+ projects across 5+ U.S. states, maintaining a 100% delivery rate by streamlining onboarding, configuration, and client deployment processes.• Spearheaded software configurations for clients, reducing setup time by through close collaboration with developers and proactive adjustments based on user feedback. Overall reducing Support cases significantly.• Responded to customer inquiries with an average response time under 1 hour, contributing to an increase in customer satisfaction scores year-over-year.• Produced weekly roadmap and status reports sent directly to C-level executives, improving project visibility and reducing executive follow-up emails by listing clear actionable insights.• Optimized internal tracking processes using Salesforce, Excel VBA and Dashboards, Azure DevOps, and other tools, cutting manual reporting tasks for executive and configuration teams
Education
Oklahoma State University
Bachelor's degree, Marketing Research & Analytics
Oklahoma State University
Master's degree, Business Analytics & Data Science
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