Grant Flander
- Role
- Azure Rapid Response Engineer at Microsoft
- Location
- Olathe, KS, US
- LinkedIn followers
- 500 followers
About Grant Flander
Highly accomplished information technology professional with a track record of successful…
Experience
Azure Rapid Response Engineer
Sep 2019 — Present
Providing world-class support to premium clients on the Azure IaaS Virtual Machine support team, combining technical account manager and support engineer. Proactively alert clients of potential issues. Understanding big picture with solution implementation. Driving adoption and expansion of product usage.• Weekly calls to review client cases and concerns.• Updating and creating internal content to increase team efficiency and decrease time to resolve issues.• Manage cases to ensure various internal teams stay focused on client issues and push towards resolution.
Education
Western Governors University
Bachelor's degree, Business Administration Information Technology Management
Indian Hills College
Computer Programmer / Analyst, Computer Programming
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