Grant Daugherty
Always learning!
- Role
- Help Desk Technician at Ready Theatre Systems Llc
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
About Grant Daugherty
As a results-driven professional with a solid background in sales, project management…
Experience
Help Desk Technician
Mar 2023 — Present · Knoxville, TN, US
At Ready Theatre Systems, I am responsible for a range of tasks that bridge technical support and customer engagement. I manage ZoHo CRM and build and deploy new theater databases, ensuring seamless operations for our clients. I configure port forwarding for customer networks and resolve various software, network, and hardware issues through customer tickets and inbound calls. I also develop and maintain knowledge base documents, providing training to customers on effective system utilization.In addition to technical support, I conduct market research, prospecting, and customer satisfaction surveys, addressing customer feedback to enhance our software and improve overall satisfaction. I play a key role in app management, publishing and overseeing more than 100 apps on the Apple Store and Google Play Store.
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