Grant Broberg
Manager | Omnichannel | Healthcare | Patient and Customer Experience | Product Development | Strategy | Marketing | Project Management
- Role
- Community Response Representative, Trust & Safety at DoorDash
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Grant Broberg
Accomplished Product Development Manager, with demonstrated experience in product…
Experience
Community Response Representative, Trust & Safety
Apr 2024 — Present · Tempe, AZ, US
Ensuring quality and safety across the DoorDash platform, contributing to a positive customer, Dasher, and Merchant experience by investigating issues and facilitating ecient resolutions- Investigated and resolved safety incident reports, including those that required leadership andstakeholder management- Conducted case investigations through Dasher/customer/merchant interactions using web-based,phone, and newly launched chat capabilities- Exceeded all Community Response Representative performance metrics for four straight quarters,demonstrating consistent high performance and process adherence.
Education
Northwestern Health Sciences University
Professional Certificate
Minnesota State University, Moorhead
Bachelor of Science (B.S.)
Minnesota State University, Moorhead
Bachelor of Arts (B.A.)
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