Grant Bagne

About Grant Bagne

I am an MBA and MS educated and CISSP certified Security Advisor with extensive experience in cybersecurity and problem solving, with a verifiable track record of achievements related to customer service, technical expertise, and self-education.With my strong security background and experience, I am a dynamic, motivated and well-grounded team player with a passion for stopping breaches through analysis and collaboration. I consistently demonstrate a can-do attitude and embrace tough challenges with energy and enthusiasm.Key Competencies-Information Security -Cybersecurity Risk Management-Data Management-Project Management-Digital Forensics-Cloud Security-Security Coverage, Protection, and OperationsTechnologies-CrowdStrike Falcon-AWS-PowerShell/TerminalKey Achievements:+Ensured customer success as the assigned point of contact for 50+ medium-sized clients.+Reduced support cases open for 30+ days by 30%.+Increased adoption of security settings by 5% in one quarter.+Earned TAM of the month on a team of 150+ within Y1 at CrowdStrike.+Achieved CompTIA Security+ certification within Y1 of graduating with MS.Myers Briggs: ISTJ. Predictive Index: Guardian.

Experience

1. Security Advisor Ii, Falcon Complete

   CrowdStrike

   Oct 2023 — Present · Portland, OR, US

   Falcon Complete Security Advisors work within a team of advisors focused on the overall health and security posture of all Falcon Complete customers. They demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete, and ultimately achieve CrowdStrike\'s mission to stop breaches. • Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.• Provide Falcon Complete customers with recommendations that align to improved security.• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.• Contact customers directly upon identification of misalignment with Falcon Complete standards.• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.• Develop and provide customers with service reports and stats as requested.• Partner with internal teams to ensure customer satisfaction.• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Education

• California Lutheran University

  Master of Science - MS, Information Technology and Cybersecurity

  2019 — 2020

• California Lutheran University

  Master of Business Administration - MBA, Information Technology Management

  2017 — 2019

• California Lutheran University

  Bachelor of Science Business Administration, emphasis in Information Technology Management

  2014 — 2018