William Graham

About William Graham

Senior operations and digital commerce leader with 20+ years of experience scaling growth-focused organizations across eCommerce, retail, and technology-enabled services.Currently Chief Operating Officer at The Indoor Golf Shop, responsible for translating strategy into execution across eCommerce, Marketing, Customer Support, and Operations. Partner closely with the CEO and leadership team to build operating discipline, reduce friction across teams, and implement systems and processes that support predictable, sustainable growth.Background includes leading cross-functional teams, modernizing customer experience and contact center operations, and deploying data-driven merchandising, technology, and go-to-market initiatives. Known for pragmatic execution, operational judgment, and a customer-first approach to scaling complex businesses.

Experience

1. Founder, President

   Murphy And Mcneil Traditional Shaving

   Nov 2018 — Present · Lewisville, TX, US

   Murphy and McNeil Traditional Shaving is a niche online marketplace dedicated to providing premium artisan grooming products and services through both traditional ecommerce and 3rd party marketplace-style selling.Established a specialty online marketplace for premium artisan grooming products, achieving 30%+ annual sales growth.Expanded sales presence to multiple countries and syndicated product catalog to popular marketplaces such as Amazon, Walmart, and eBay.Hands-on management of all aspects of small business eCommerce, including digital acquisition, content management, and significant first-hand experience with the Shopify platform.

Education

• University of North Texas

  Master of Business Administration (M.B.A.), Strategic Management

  2015 — 2017

• NHTI, Concord's Community College

  Business Management

  1997 — 2001

• Franklin Pierce University

  Bachelor of Science; Management, Business

  2009 — 2012

Skills

• Team Building
• Management
• Team Leadership
• Hiring
• Managing Processes
• People Development
• Store Management
• Inventory Management
• Retail
• Business Development
• Strategic Planning
• Leadership
• Multi-Channel Retail
• Mobile Applications
• Analysis
• Loss Prevention
• Retail Technology
• Multi-Unit Management
• Strategy
• Driving Results
• Driving Business Growth
• Profit
• P&L Management
• Visual Merchandising
• Digital Strategy
• Customer Experience
• Order Fulfillment