Graham Welland

About Graham Welland

With over 25 years of experience in the contact centre industry, I spent decades helping my customers innovate and move to the cloud.I\'ve spent my career helping the top ten commercial and strategic customers adopt the latest and best technologies to achieve success.

Experience

1. Lead Engineer, Innovation Services

   Genesys

   Jan 2025 — Present · Vancouver, WA, US

   I spent many years designing and delivering custom integration architectures for my clients, and now I am looking forward to doing the same, turning them into sellable core projects rather than one-off solutions.Working on Health CX integrations with Epic.• working to design and deliver innovative solutions at Genesys, focusing on new product design and delivery with new services.• Collaborate with cross-functional teams to drive innovation and create cutting-edge solutions for clients.• Implement strategies to enhance product offerings and drive revenue growth through innovation.• Developed skills in product design, project management, and client relationship building.Automating solution deployments for customers using Terraform/cx as code is my primary focus.

Education

• City St George’s, University of London

  BSc (Hons) Business Computing Systems, Computer Science, Business Analysis, Business Administration

  1981 — 1987

Skills

• Telecommunications
• Perl
• Enterprise Software
• Sip
• Telephony
• Software Development
• Solutions Marketing
• Professional Services
• Ivr
• Cloud Computing
• Customer Experience
• Start-Ups
• Avaya
• Customer Relationship Management (Crm)
• Analytics
• Acd
• Speech Recognition
• Consulting
• Unified Communications
• Contact Centers
• Session Initiation Protocol (Sip)
• Crm
• Saas
• Voip
• Pre-Sales
• Solution Architecture
• Call Centers
• Software as a Service (Saas)
• Routing
• Genesys
• Hosted Services
• Avaya Technologies
• Cti
• Solution Selling
• Sales Engineering
• Managed Services
• Business Intelligence
• Integration
• Workforce Management