Graham Shaw
3rd Line Technical Support Advisor - Mitel @Focus Group
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2023 — Present
3rd Line Technical Support Advisor - Mitel @Focus Group
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Manchester, GB
EDUCATION
2001 — 2002
Rotherham College of Arts and Technology
HND Computing
SKILLS
TelecommunicationsCall CentersManagementVoipCustomer SatisfactionNetworkingTeam ManagementCrmCustomer ServiceService DeliveryTechnical SupportTeam LeadershipAccount ManagementTroubleshootingLeadershipVendor ManagementChange ManagementBusiness Process ImprovementProcess ImprovementForecastingBusiness ProcessOutsourcingBusiness IntelligenceContact CentersCustomer Relationship Management (Crm)Business DevelopmentUnified CommunicationsCloud ComputingTelephonyVoice Over Ip (Voip)Managed Services
ABOUT GRAHAM SHAW
An experienced Telecoms engineer, specialising in the Mitel MiVoice Business and…
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