Graham Smith

Product Manager @Altmetric

London, GB

Own and manage roadmaps for customer-facing platforms tracking online research> Partner with data science team to scope and deliver LLM-powered features including sentiment analysis capabilities; drove 20% increase in user engagement across key product metrics and contributed to improved customer retention> Lead a cross-functional engineering squad, setting strategic direction and prioritising product initiatives to reduce churn and increase user engagement by improving users\' data comprehension> Drive product strategy resulting in reduced customer churn and increase in platform usage through introduction of new attention sources and featuresImplement rigorous discovery processes including A/B testing and fake door tests to validate user needs before committing development resources, significantly improving understanding of user problems and reducing wasted effort> Design and execute product-level behavioural analytics framework that transformed feature prioritisation through behavioural insights, driving measurable user experience improvements> Integrate accessibility compliance into the feature development process, ensuring new features met both WCAG standards and user needs across all customer-facing platforms

De Montfort University

Bachelor of Arts (B.A.)

De Montfort University

2:1 Joint BA Honours in Media Studies and International Relations