Graham J.

About Graham J.

I am a General Management, Strategic Account, and Customer Success leader with over 15 years of demonstrated experience in small, privately held and publicly listed companies. I have extensive experience in sophisticated B2B systems, software, and data analytics. I am known for working across functionalities and cultures, understanding needs from multiple perspectives, collaborating on teams, researching markets, analyzing data, being objective, and delivering results that improve customer relationships and revenue. I am passionate about collaborating with customers and internal teams, driving change and new initiatives, leveraging data, and helping people develop and grow. I love communicating with multiple parties and factoring their needs, desires, thoughts, and innovative ideas to create solutions that delight customers and internal stakeholders alike by decreasing costs and increasing revenues and profits. While I come from an MBA background, I have been trained to code in python and apply statistics-based, data science machine learning and AI techniques to analyze complex data sets to solve business problems. I have done statistically-focused supervised and unsupervised learning, linear and classification regression, decision trees, random forests, time-series analysis, neural networks, and recommendation engines projects. Examples of Key Accomplishments: • Built C-Level account relationships, and directed sales, operations, marketing, technology, finance, and legal teams in a matrix organization to win and operate a $10M+ recurring revenue B2B retail and e-Commerce business. • Collaborated with international product and solution divisions and secured internal funding to create customized and localized solutions for customers and market in software and hardware verticals. • Led the successful delivery of a SaaS data governance software project to a multi-national insurance company, leading to sales at the group and business unit levels, consulting projects, and new development opportunities. Key Skills/Attributes: Leadership & Management | Account Management | Customer Operations | Cross-Functional & Cross-Cultural Management | Strategic Planning & Execution | Coaching & Mentoring | Customer Relations & Communication | Business Development | International Business | Business Planning | Financial Analysis | KPIs | Negotiation | Executive Collaboration | Analytical Problem Solving | Market Research Other: I speak, read, and write Mandarin Chinese and have lived in China, Taiwan, and Hong Kong. Please contact me at g••••••••@yahoo.com

Experience

1. Director of Growth Operations & Strategic Account Management

   Digital Reach Online Solutions

   Apr 2024 — Present

Education

• MIT Professional Education

  Applied Data Science Certificate Program Candidate, Applied Data Science: Leveraging AI for Effective Decision-Making

• The Wharton School

  MBA

• University of Pennsylvania

  MA, International Studies - East Asia and Chinese

• Inter-University Program for Chinese Language Studies at National Taiwan University (Stanford Program)

  Mandarin Chinese

• Haverford College

  BA