Graham Hill
Senior Associate @Bond Brand Loyalty
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WORK HISTORY
Senior Associate @Bond Brand Loyalty
Cologne, DE
Subject matter expert on service innovation, customer experience and customer loyalty projects for clients including the European operation of a US automobile manufacturer (DE) and an FSC European airline (DE).
EDUCATION
Eindhoven University of Technology
Corporate Entrepreneurship & Open Innovation, Executive Education
IE Business School
Building Customer Centric Organisations, Executive Education
University of Cambridge
Service Week, Executive Education (Presenter)
BCS, The Chartered Institute for IT
Certification, Structured Systems Analysis and Design Methodology (SSADM), Computer Systems Analysis
Caistor Grammar School
Physics, Chemistry & Biology, Science A-Levels
University of Oxford
Mobile Web 2.0, Executive Education
Cranfield School of Management
Relationship Marketing, Executive Education
The University of Edinburgh
PhD, Biological Sciences
Imperial College London
BSc (Hons), Biological Sciences
ABOUT GRAHAM HILL
A highly motivated management consultant, interim and director with over 30 years experience managing business transformation projects. Extensive experience of delivering high-pressure, high-complexity, technology-driven programmes for clients in the financial services, telecoms, energy, automotive and transportation industries. Particularly skilled at using data and technology implementation to catalyse business operating model change. Specialties: Direction of complex business change projects Interim management of business operations Data enablement and monetisation Marketing operations improvement Service experience innovation Real-time customer decisioning Customer journey orchestration
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