Graham Cowen
Senior Director, Customer Success @N-able
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WORK HISTORY
Senior Director, Customer Success @N-able
Ottawa, ON, CA
EDUCATION
Napier College
Diploma, Engineering Physics/Applied Physics
Napier College
Diploma, Chemistry
ABOUT GRAHAM COWEN
A career Customer Success Professional with almost 25 years of progressive leadership experience, primarily in the Software Industry. A strategic leader with excellent interpersonal skills who drives complex programs to successful completion. Proven ability to build process, drive innovation and transformation, and build profitability by developing and executing plans which drive revenue growth. Accustomed to serving as a member of an operational leadership team, supporting both day-to-day and long-term business needs. Reputation for leading by example; working with integrity and inspiring cooperation to exceed business expectationsSpecialties: mission critical service delivery; customer engagement and satisfaction; strategic planning and execution; organizational design and leadership; employee satisfaction, coaching and growth; performance management; purchasing and service procurement; written and verbal communication
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