Graham Cass
Dynamic Leader in Client Account Management | Enhancing Customer Relationships & Driving Growth Across Industries
- Role
- Client Relationship Executive at Quad
- Location
- Franklin, WI, US
- LinkedIn followers
- 500 followers
About Graham Cass
I\'m a dedicated leader passionate about crafting outstanding customer experiences and driving growth within diverse industries. Known for strategic initiatives in customer retention, I thrive on enhancing customer satisfaction, retention, and long-term growth. My journey has been about leading sales and customer relationship teams, creating success plans, and using feedback to continuously improve our products and services. I excel in aligning customer retention and sales strategies with broader business goals and digging into customer data to uncover trends and opportunities utilizing AI. My commitment is to elevate the customer experience through innovation and personalized support, fostering a culture of loyalty and sustained business growth.
Experience
Client Relationship Executive
Aug 2025 — Present · West Allis, WI, US
Client Relationship Executive specializing in retail marketing and in-store experiences. I partner with leading brands to deliver seamless, end-to-end solutions from pre-sale strategy through final execution, while ensuring exceptional client satisfaction and measurable results. Skilled in building trust-based relationships, driving engagement, and aligning client goals with integrated marketing and manufacturing platforms. Known for proactive communication, risk mitigation, and cross-functional collaboration that consistently meets or exceeds SLAs and KPIs. Passionate about creating better ways to streamline marketing spend and enhance performance.Key Skills & Expertise:Client Relationship ManagementIn-Store Marketing & POP ProductionProject Lifecycle CoordinationCross-Functional Team LeadershipRisk Mitigation & Issue ResolutionService Level Agreement (SLA) AlignmentStrategic Communication & Expectation ManagementQuarterly Business Reviews (QBRs)Retail Marketing StrategyHigh-Responsiveness & Follow-Through
Education
Unversity of Phoenix
Bachelor of Science - BS, Business Management & Finanace
2004 — 2008
Kaplan College
Life (WLGS) / Accident and Health (WAGS), State Licensing
2016 — 2016
Skills
- Store Management
- Team Leadership
- Analysis
- Time Management
- Customer Experience
- Contract Negotiation
- Recruiting
- Expectations Management
- Talent Management
- Budgets
- Sales Process
- Wireless
- Profit
- P&L Management
- Hiring
- Operations Management
- Communication
- Account Management
- Strategic Planning
- Negotiation
- Management
- Team Building
- Sales Management
- Merchandising
- Marketing
- Microsoft Office
- Sales
- Project Management
- Networking
- Marketing Strategy
- Strategy
- Inventory Management
- Inventory Control
- Coaching
- Vendor Relations
- Leadership
- Sales Operations
- Customer Retention
- Customer Service
- Cold Calling
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