Graham Weston

IT Business Systems Analyst @FlexTG

Mesa, AZ, US

Lead ongoing requirements gathering, user story mapping, and stakeholder alignment for enhancements to internal platforms and business tools, including customer-facing and service operations applications. • Spearhead the definition and delivery of a new ServiceNow integration, working with cross-functional teams to improve incident intake, triage workflows, and vendor collaboration processes. • Own backlog grooming and sprint planning activities, ensuring prioritization aligns with business goals and value delivery. • Manage and maintain product documentation to support consistent knowledge sharing across product, development, and support teams. • Conduct user acceptance testing (UAT) for new functionality; identify and log issues, confirm fixes, and validate readiness for release. • Support process improvement initiatives by mapping workflows, identifying inefficiencies, and collaborating with leadership to implement changes. Evaluate legacy tools for value and usage, gather end-user feedback, and help drive strategic decisions on tool support, enhancement, or retirement

Michigan State University

Economics