Graham Hindley
Anz Leadership in Aftersales Service @Temperzone
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WORK HISTORY
Anz Leadership in Aftersales Service @Temperzone
Temperzone is a 65 year old solutions business with more than 600 employees across ANZ. They specialize in the design & manufacture of technologically advanced air conditioning machines for commercial markets and is also the ANZ distributor of Hitachi residential and light commercial air conditioning systems. Products are manufactured in our Sydney and Auckland factories and distributed via a branch network in all major cities in Australia, New Zealand and throughout Asia.My role is to Leading excellence in Group Aftersales Service and Customer CareKey success factors- Strategy implementation - Customer Engagement Centre- Aligning Customer Service with commercial outcomes- Change management - Transforming organisational structures to meet market expectations - Process improvement through software technology & Ai- Cost review and control - focus on EBIT improvement- Key performance metric implementation - actionable measures focused on corrective action
EDUCATION
Proteaville Technical College, Cape Town
National Diploma in Mechanical Engineering N6
UNSW
Master’s Degree
TAFE NSW
Certificate Electrotechology
UNSW
Bachelor’s Degree
SKILLS
ABOUT GRAHAM HINDLEY
I specialise in delivering expertise and guidance in manufacturing excellence and engineering services. My expertise spans engineering sales & marketing and operational excellence across a diverse range of engineering fields, including HVAC, fire systems, electrical engineering, injection molding, sheet metal fabrication, medical devices, robotics and automation, as well as plant hire and equipment. Elevating operations to new heights of efficiency and innovation is my passion.With extensive industry experience and a background in international business leadership, I have lived and worked in various countries. I engage in generating business solutions for engineering companies, driving effective operations, and leading diverse teams with a focus on meeting customers needs & expectations.As a strategic thinker, I have overseen significant business growth and have a proven track record in financial, sales, and operational leadership across several industrial sectors, encompassing both service and production orientations.I am capable of reviewing, restoring, reimagining, recreating, restructuring, driving efficiency, improving profitability, and increasing the performance of organizations in the industrial sector.What Value do I bring- Senior executive with leadership experience in the execution of strategy- Capability to achieve ambitious growth and profitability targets- Implementor of LEAN methodology and continuous business improvement- Ability to set and sustain KPI\'s at organisational level- Experienced leader with analytical and problem solving skills- Strong understanding & execution of Finance, business operations and process- Exceptional communication and interpersonal skills- Ability to adapt to changing priorities- Pragmatic approach and willing to get hands-onMy superpowers are in:• Finance - Making engineering companies profitable• People - Building competent leaders and creating a supportive environment for future leaders• Operations & Sales - Problem solving for customers, Meeting and understanding customer needs, Quickly transforming customer needs into delivery & service, and Coaching to deliver outstanding performance with a continuous improvement focus
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