Graham Dockerty
Training Consultant @Iplicit
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WORK HISTORY
Training Consultant @Iplicit
Training Consultant | SaaS Implementation & Customer Success | Learning & DevelopmentAs part of the iplicit team, I deliver specialist training programmes that empower clients to maximise the value of our cloud-based accounting and business software. My role focuses on:• Client Onboarding & Product Training: Designing and delivering tailored sessions to ensure smooth adoption of iplicit’s platform.• Instructional Design & Content Development: Creating engaging user guides, video tutorials, and interactive e-learning modules for finance and operations teams.• Virtual & In-Person Facilitation: Leading implementation workshops, process training, and best-practice sessions for diverse client groups.• Performance Analysis & Continuous Improvement: Gathering feedback, tracking KPIs, and refining training strategies to enhance user experience and ROI.• Stakeholder Collaboration: Working closely with Customer Success, Support, and Product teams to align training with evolving client needs and software updates.Core Competencies:SaaS Training | Client Onboarding | Cloud Accounting Systems | Instructional Design | E-learning Development | LMS Management | Facilitation | Process Optimisation | Stakeholder Engagement
EDUCATION
Itonlinelearning
PRINCE2 Foundation, Project Management
Itonlinelearning
AgilePM Foundation, Project Management
City College Coventry
AAT Techincian Level - Level 4, Accounting and Finance
ABOUT GRAHAM DOCKERTY
As an experienced Training Consultant specialising in accounting software, I help businesses and professionals unlock the full potential of their financial systems through tailored, hands-on training programs. With expertise in industry-leading accounting platforms such as iplicit, Sage and Xero, I focus on empowering clients to streamline their financial operations, improve accuracy, and enhance overall efficiency.I take a practical, user-centric approach to training, ensuring that each session is relevant, engaging, and suited to the specific needs of the organisation or individual. Whether through on-site training, webinars, or one-on-one coaching, my goal is to provide actionable knowledge that enables clients to maximize their software investment and achieve their financial goals.I am passionate about demystifying complex accounting tools and making them accessible to users of all experience levels.
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