Graham Burrows
Director, Claims Practice - Emea @WTW
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WORK HISTORY
Director, Claims Practice - Emea @WTW
London, GB
As Claims Practice Director, working for Willis Towers Watson within their Claims Consulting service, part of Insurance Consulting and Technology based in London, I am helping our insurer clients improve their claims performance and achieve competitive advantage.Our team deliverables include:Claims management strategy;Cost optimisation (indemnity and expense);Operational excellence;Advanced analytics;Innovation and change management;Delivering customer value;Reserving and Technical best practice/audit.Willis Towers Watson\'s global insurance business uses strong analytical skills, proven consulting techniques and software/technology solutions to help clients improve business performance, and advises more than three-quarters of the world’s leading insurers and is a leading provider of analytical and modelling software to the insurance industry. A primary focus is to drive innovation in the insurance sector and to deliver cutting-edge thinking and commercial, value-added advice, business solutions and technology to insurers and other companies operating in the sector.
SKILLS
ABOUT GRAHAM BURROWS
I draw upon experience gained working in Insurance Claims for over 35 years, in order to deliver Operational and Technical claims excellence. My career has covered all aspects of Claims handling and Claims Management across a broad range of business lines. I have an eye for analytical detail, combined with a focus on optimised, results orientated, operational process efficiency and technical best practice delivery.Following 30 years working in claims roles for insurance companies, I moved to a consulting role in 2015 and have since delivered a broad range of projects across different business lines and jurisdictions. Selected projects delivered whilst working in a consultancy capacity include:UK EL/PL large loss audit;Irish motor technical claim review;UK motor large loss audits;Spanish motor technical claim audit and operational transformation;UK household escape of water inflation investigation;UK property supplier RFP assessment;Greek motor case reserve audit;Multi-jurisdiction claim handling case review (France, Germany and Italy);Multi-jurisdiction claim reserve practice review (Spain, Germany and Netherlands);Corporate & Speciality global operational claim reserve analysis;Clinical negligence process evaluation.
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