Graham Hillyard

About Graham Hillyard

ve always been drawn to technology—taking things apart, troubleshooting computers, and…

Experience

1. Vice President of Sales

   Egis Technologies, Inc

   Jul 2017 — Present · Omaha, NE, US

   Understanding of multiple different Practice Management Systems, EHRs, PSAs, and CRMs• Troubleshoot hardware and software issues and worked with service providers and vendors to facilitate repairs or resolution• Develop documentation for client infrastructures, software, and business processes• Responsible for onboarding all new clients through network discovery, documentation, hardware procurement, hardware installation, and account management• Create new processes and systems for increasing customer service satisfaction• Act as the voice of customers to translate needs to internal teams• Offer suggestions and designs for improvements to customers and showcase potential cost savings and increased efficiency through the use of new systems• Deliver detailed QBRs that include action items, project targets, and revised budgets• Create plans and communicate deadlines to complete projects on time• Resolve complaints by providing appropriate solutions and alternatives within a timely manner, and follow up to ensure full resolution.• Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity• Build client relationships by responding to inquiries, identifying and assessing clients\' needs, resolving problems, and following up with potential and existing clients• Develop and implement standards for staff to provide consistent service to customers• Delegate tasks to support team members and use cloud-based tools to help solve complex business issues• Provide training for employees and clients through refined and proven processes• Create training guides for in-person and online training courses to improve customer experience outcomes in Vonage environments• Develop new employees and ongoing performance assessment of current employees• Organize daily workflows and assess appropriate staffing to provide optimal service• Assists with conflict resolution during partnership negotiations and acquisitions

Skills

• Troubleshooting
• Strategic Planning
• Technical Support
• Market Research
• Database Administration
• Software Project Management
• Coaching
• Project Management
• Customer Relationship Management (Crm)
• Windows 7
• Software Asset Management
• Research
• Cloud Computing
• Hardware Diagnostics
• Team Management
• Problem Solving
• Vmware
• Networking
• Sales
• Event Planning
• Servers
• Editing
• Consulting
• Account Management
• Software Installation
• Software Implementation
• Firewalls
• Computer Network Operations
• Relationship Building
• Managed Services
• Team Building
• Computer Hardware
• Delegation
• Team Leadership
• System Administration
• Customer Service
• Network Security Implementation
• Data Presentation
• Content Management
• Data Entry