Graeme McDonald
Service Delivery Manager @Adura
Aberdeen, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2025 — Present
Service Delivery Manager @Adura
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Aberdeen, GB
EDUCATION
1996 — 2000
Robert Gordon University
BSc Hons, Business Computing
SKILLS
Customer Relationship Management (Crm)Service DeliveryBusiness AnalysisIT OperationsService ManagementContract ManagementProject DeliveryIncident ManagementIT Service ManagementChange ManagementSystem DeploymentCrmItilProblem ManagementInformation TechnologyService ImprovementApplication Support ManagementIT ManagementProject ManagementIT StrategySla
ABOUT GRAEME MCDONALD
I have over 25 years experience working in the IT industry in a number of leadership and technical support positions. My roles have allowed me to experience a wide range of IT Technologies as well as providing me with insight from every angle of the Business - IT relationship.Specialties: ITIL v4 Managing Professional & ITIL v3 Expert, Technical management, Vendor Management, Customer relationship management, Process implementation & improvement, IT for Oil & Gas.
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