Graeme Sarjeant
Head of Customer Service @Axa Global Healthcare
Signup · Get unlimited contacts
WORK HISTORY
Head of Customer Service @Axa Global Healthcare
Tunbridge Wells, GB
Strategic leadership role responsible for service delivery across a global multi site operation.
EDUCATION
Hayesbrook School
Information Technology
SKILLS
ABOUT GRAEME SARJEANT
Global Customer Service Leader | Digital Transformation Enthusiast | Claims & Operations ExpertI am a highly motivated and dedicated senior leader with over two decades of experience managing global multisite customer service operations within the IPMI/PMI market. Currently serving as the Head of Customer Service at AXA Global Healthcare, I’ve led large-scale, 24/7 omni-channel contact centres across multiple regions, consistently delivering exceptional customer outcomes and driving strategic digital initiatives.My passion lies in leveraging technology to enhance the customer experience, blending the best of human connection with digital solutions. I’ve been heavily involved in digital transformation projects, including the development of innovative apps and tools that set AXA apart in the health and wellbeing market.I am also a tech enthusiast, continually exploring new ways to innovate and improve service delivery. To deepen my expertise, I completed the Digital Insurer’s mini-MBA through TDI Academy and am PSPO 1 certified, further strengthening my capabilities in product ownership and agile delivery.With a proven track record of leading high-performing teams, managing significant budgets, and delivering operational efficiencies, I am passionate about driving change, digital innovation, and customer-centric strategies.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.